Terms and conditions

Refund Policy

On completion of your oil art reproduction, you will be sent a photo of the finished oil painting. If you wish to make any change or alteration, we will be happy to do so. We want our customers to be happy. If on the rare occasion an error has been made by us, Oilartwork.com will re-produce / fix the painting for you without any further cost from the customer. The effective time period for the production of artwork will be the same for re-producing paintings. If for any reason you are not satisfied with the quality of oil painting and would like changes made, you must inform oilartwork.com right away at this stage as once the painting has been approved by you at the photo stage, oilartwork.com cannot offer you any more changes and no returns can be made. Unfortunately, since all of our art reproductions and portraits are custom-made no refund can be given.

Return Policy

You must have a good reason for the request for returning the item. We ask you to contact us through the return form /contact us so we can clear up the problem.

Oilartartwork.com is not responsible for any damages caused by framing, canvas stretching, fire, as well as damage caused by solvents such as paint thinner chemicals, fuel including mineral spirits, mineral, and turpentine, acetone, naphtha, toluene, methyl ethyl ketone. No refund will be provided for such incidents.

If the painting arrives with damages from the shipping, Send a photo of the damaged part and also the shipping container it arrived in, attach them to an email and send it to us for verification. Please include in your e-mail address including the painting name and the reason for the return, and let us know whether you are seeking a replacement or a refund.

If you like to ship your items back to us please pack them in the original tube. Once we received the item we will initiate verification and suggest whether it needs a refund or replacement. Shipping charges will not be refunded.

Time for re-production

We sell only museum-quality oil paintings. You can purchase the painting by completing payment through PayPal secure checkout. The Hand-Painted Art oil Reproductions need time for reaching maximum quality and accuracy also for getting dry and protective coats applied. The time needed varies for each painting, depending on complexity and size. We will ship you the item in 10 -17 days through expedited shipping by DHL or other popular couriers which is available for your country.

Shipping

We will ship you the item in 10 -17 days through expedited shipping by DHL or other popular couriers which is available for your country.